Maintenance Consolidation and Service Program

If you are like most organizations, you have acquired Security technology from multiple vendors over the years. Traditionally, there has not been one vendor neutral place to purchase all of your Security Products and maintenance. What remains after the fact is that you have numerous support contracts to manage, causing issues such as:

• Having to create a process to manage all of your vendor support contracts;
• Dealing with multiple requisitions and sign offs to get maintenance approved;
• Difficulty budgeting to allow for increasing costs from multiple sources;
• Contracts expiring at different times causing administrative issues;
• Different licensing programs that add confusion as to what you actually own;
• Maintenance lapsing due to lack of notification from the reseller or vendor; and
• Products at end-of-life with no replacement plan in sight

How do you solve this problem?

WhiteHat "White Glove Service"

With the purchase of the maintenance contracts through White Glove Service you will be able to:

• Reduce the amount of vendors you currently deal with for support;
• Test and recommend product replacements for end of life "critical" programs.
• Have a program customized to allow you to consolidate your maintenance contracts;
• Create co-terminating contracts which will facilitate budget cycles and controls;
• We invoice to cost centers further minimizing your administrative burden
• Ensure that all your products are up to date on support; Be aware of the changes in the security Technology marketplace in order to help you plan for the future; and most importantly,
• Focus on your core business while eliminating another administrative headache.

Our Support Philosophy

• One point of contact for our clients
• Excellent relationships with our vendors
• Our technical training is ongoing and rooted in our culture to ensure that we can deliver the best support to our clients.
• If you have ever called for support to a vendor that only knows you as a number, you will appreciate our philosophy.